| 100% Money Back Guarantee |
| We are committed to making your Green Home shopping experience easy and convenient. We want you to feel good about what you buy from us, so we stand behind everything we sell with a hassle-free return policy. |
Easy Return Policy
Customer satisfaction is our highest priority. If you don't like a product for any reason, even if it is not our fault, you have the right to send it back for a full refund (minus shipping) within 30 days. You need to call (877-282-6400) or email us (green@greenhome.com) prior to returning the product in order to receive the proper return address. If an item is returned to our billing office, it will incur a 15% restocking fee.
If an item is defective or damaged, we will refund the original shipping cost as well, and pay to have it returned to us. Returned items must be in resellable condition, and must be returned with the original carton, packaging and receipt. Used personal care products, undergarments, consumable goods and also shower, water and air filters (once used), unless defective, cannot be returned. Clothes can be tried on, but returns will not be accepted if soiled or washed. Hand made items (these are clearly outlined in the product description), unless otherwise indicated, incur a 25% restocking fee. There will be a 15% restocking fee for all shoes returned unless received defective or damaged. Cancellations of unshipped handmade items may incur a 25% cancellation fee (if the item has been made). Orders that are alive (such as bio-beneficial bugs) cannot be returned, but if dead will be replaced by us. All composters must be unused and in saleable condition, and are subject to a restocking fee. Return shipping cost is the responsibility of the
customer.
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Customer satisfaction
We are fanatical about our customer service and making sure you are happy.
We have received literally hundreds of emails from our customers telling us how
pleased they were with how we handled their orders and questions. Read them
here: http://www.greenhome.com/posts/endorsement.shtml.
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If Your Order Does Not ArrivePlease wait seven days to notify us if your merchandise does not arrive. We will then file a tracer with the carrier. Upon notification from the carrier of non-delivery, the merchandise will be replaced or a credit applied, or a refund check issued at your option. |
Mail Order Damaged MerchandiseContact the carrier who shipped the merchandise, for example your local United Postal Service (UPS) office. Require UPS, or whoever the shipper was, to return the merchandise to us. DO NOT RETURN THE MERCHANDISE YOURSELF Parcel Post (USPS). Retain all packaging and contact us at (877) 282-6400.
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| Privacy Policy |
| At Green Home, we respect your privacy and we are committed to protecting it. For this reason, Green Home does not sell customer names to mailing lists or marketing companies. Any information you give us about you will only be used by us. There are certain very special exceptions to this rule that we detail below in our Privacy Policy. By visiting Green Home, you are accepting the practices described here in our Privacy Policy. |
When You Place an OrderWe'll typically ask you for your name, phone number, mailing address, e-mail address, and credit card information so that we may process and send out your order as soon as possible. Your e-mail address (and sometimes your phone number) allows us to contact you about the status of your order. Sometimes we ask how you found us, or if you liked us, or feedback questions of this nature. |
Personalizing Your Shopping ExperienceWe keep track of your purchases primarily so that we may do our job of giving you great customer service, but also so that we may occasionally notify you about products, services and changes to our Web site that we're hoping will be of interest to you. Knowing our customer's shopping habits also helps us improve the way we present information and products throughout the site. We store the information that you enter about yourself on our site in a totally secure database to which only Green Home has access. Again, there are certain special exceptions that are detailed below. |
Protecting Your InformationWhenever you place an order at Green Home, you'll be using our secure server, which encrypts all of the information you give us before it is even sent to us, preventing any unauthorized access. |
How We Use "Cookies""Cookies" are small information files that your browser stores on your computer's hard drive. Our cookies allow you to do things like store items in your shopping cart between visits and allow us to remember your user name and e-mail address so you don't have to enter it every time you visit the site. However, if your Web browser does not accept cookies, you can still visit and use our store. We just might not remember who you are, so you might lose items in your shopping cart, or have to fill out all your contact information again. |
Green Home Will Not Give Out Your InformationGreen Home will not give or sell your personal information to any one else. We may provide general statistics about our customers' purchasing patterns as a group, but this is aggregated information without being personally identifying information. |
Special Exceptions
- If you see a name alongside Green Home's name in the header at the top of the page then you are in a co-branded Green Home store we built for an Affiliate (another Web site besides Green Home that's using our store). If you are visiting Green Home via a link from a co-branded Affiliate we may give them your information, since it was through their Web site that you accessed the co-branded version of Green Home. The affiliated Web site may have a different privacy policy than we do regarding giving out your information, and you should check with them.
- Green Home uses a sophisticated network of suppliers cum drop shippers throughout the US to bring you the very best in green products. We give your information to these people who ship your products so that they may ship your product to you. They are absolutely never allowed to contact you or use your information in any way besides to ship Green Home products to you when you order them.
- If Green Home is ever sold, it is likely that our assets would be acquired by the company that buys us. Assets to be transferred in an acquisition would likely include all of our database information, including customer information.
- If we are requested to release customer information in order to comply with law, or to protect somebody's rights or safety, we certainly may do so. Also, if we believe fraudulent activity is occurring, we may need to share your information with investigators to protect your or our property.
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We Want to Hear From YouWe welcome your questions and comments about our privacy policy. Please e-mail us at: privacywatch@greenhome.com or go directly to our feedback form.
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| Security |
Secure Transactions Using SSL TechnologyGreen Home encrypts your name, address, credit card number and any other personal information using SSL (Secure Socket Layering) technology. SSL, the industry standard for secure online transactions prevents unauthorized access to your information so that your credit card number cannot be stolen or used. |
The Green Home Secure Shopping GuaranteeFederal law mandates that if your credit card information is stolen, your credit card company may not hold you liable for more than $50.00, regardless of the total fraudulent charges. At Green Home, we go one step further. |
Should your credit card number be stolen and used because of an on-line purchase you made with Green Home, we will make sure that you pay none of the fraudulent charges. If this ever happens, simply report the fraudulent charges to your credit card company according to their rules. If they charge you any part of the $50.00 maximum allowed by the Fair Credit Billing Act, Green Home will reimburse any amount up to and including $50.00.
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| Shipping Policy |
| To ensure the fastest delivery of goods to you, we'll ship your Green Home order by Fed Ex, UPS or the US Postal Service, whichever is most efficient in the circumstance. |
Our shipping charges are as follows:
- $6.50 for all orders under $25.00
- $8.50 for all orders from $25.01 to $50.00
- $11.50 for all orders from $50.01 to $100.00
- 11.5% of total sale over $100.00
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| Due to additional fuel surcharges and the fact that some of our products are substantially heavier, bulkier or in the case of beneficial garden insects, alive, it is necessary to add a “bulky” shipping charge in addition to the regular shipping charge. This extra cost will be reflected in your shopping cart at time of check out.
All shipping charges, including bulky charges, are subject to change at any time and without notice. We at Green Home make every effort to keep your price as low as possible and we do not make money on shipping. These additional charges are only added to cover our costs. |
A Word About Packaging: Being Green Means Shipping Green Green Home takes the shipping of its products and the impact that we have on the environment quite seriously. We have written a little piece on how we approach the problem that we would love you to read. We also have articles in our Information section that deal with the bigger issue of whether buying stuff on line is green or not, including the question of whether shipping is green.
At Green Home, we realize that being green doesn't stop with the product. If you receive shipments from us with non-green packaging (e.g. polystyrene "peanuts"), we sincerely apologize. This sometimes happens because products are shipped to you directly from the manufacturer or distributor, using whatever they have available.
As we generate more business we'll gain additional leverage and be better able to influence the choices of our vendors. We are already working with our suppliers to provide our products in sustainable and innovative packaging material. We know it matters to you, so please take a moment to read the letter that we've sent to all of our vendors on your behalf.
In the meantime, recycling polystyrene packing material is easier than you might think. While most municipal recycling programs will not accept them, almost all retail packing & shipping stores, such as Mailboxes Etc. are glad to get them. Who knows-the new friends you make down at the shipping store just might come in handy around the holidays!
There is a big debate raging about whether e-commerce itself is green, which is featured in our Articles Section under the title Is E-Commerce Green?
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